Secure and compliance enabled WhatsApp messaging for financial and trading teams

Unlock the only secure & compliant collaboration platform built for markets

The world’s number one messaging app

With over 2 billion users, WhatsApp remains a critical channel for efficient communication. However, as few as 15% of financial firms are adequately monitoring employee use of the platform.

Symphony helps capture and retain WhatsApp messages, providing regulated users high-touch client communication with peace of mind.

Reduce friction and stay compliant

Client engagement

Communicate with clients on their preferred channel, reducing friction and expediting communication

Compliance-enabling

Capture and retain messages to help meet recordkeeping requirements for regulatory compliance

Integrated features

Time-saving, easy-to-use features streamline and enhance client communication

Feature Highlights

Meta Business Solution Provider

Symphony integrates Meta APIs with our own on-premise API estate, enabling enhanced privacy.

Native Experience

Users extend their communication network beyond Symphony to clients who use WhatsApp as normal.

Advanced Capabilities

Enterprise-grade collaboration, user access management, and bot-powered automations and workflows.

Streamline messaging communications, compliantly

Individual & group chat

Real-time client communication through individual or group chats.

Rich content support

Send messages with images, videos and other rich content, adding depth to client conversations.

File sharing

Share and access files easily in chats, making it easy to collaborate and distribute research.

Contact management

Easily add or remove client contacts individually or in bulk.

API-powered bot automation

Automate routine tasks and workflows through API integrations, freeing up time for more important conversations.

Mobile-enabled

Enable client interactions away from the desk with the full suite of messaging capabilities accessible from the Symphony app.

Secure & compliance-enabling

Built atop Symphony’s security framework purpose-built for financial services, keeping your communications secure.

Stay connected on WhatsApp

Onboard a contact via the Symphony Connect app to expedite WhatsApp messaging communication
Integrated platforms allow you to chat directly between Symphony and WhatsApp, reducing context switching
Forward materials from other Symphony rooms, including attachments and URLs, for seamless information sharing